Warranty
Your Rymic helmet is engineered for safety and performance. We stand behind our products with the following warranty terms.
1. Warranty Coverage & Eligibility
Duration: Rymic helmets are protected by a 3-year limited warranty against defects in materials and workmanship. All visors and accessories are covered by a 1-year warranty from the original purchase date.
Original Purchaser Only: This warranty is non-transferable and applies only to the original purchaser. Valid proof of purchase (invoice, receipt, or order confirmation) is mandatory for any claim.
Authorized Purchases Only: This warranty applies only to new products purchased directly from: https://www.rymicmoto.com, the official Rymic Amazon store, or an authorized Rymic dealer.
If you purchased from an authorized dealer, please contact them directly to process your claim.
Products purchased through unauthorized channels (e.g., AliExpress, private sellers, or unauthorized online marketplaces) or "grey market" products intended for sale outside your country of residence are not covered.
Geographic Validity: The warranty is valid only in the country of original purchase.
2. Warranty Exclusions
This warranty does not cover issues resulting from misuse, neglect, or improper care. Specifically, the following are excluded:
Accidents & Mishandling: Damage caused by drops, accidents, impacts, or improper storage.
Unauthorized Modifications: Any technical modifications made by the user or third parties (e.g., use of glue, adhesives, paint, unauthorized screws, etc.).
Chemical & Environmental Damage: Exposure to harmful chemicals (including the use of denatured alcohol on visors), high heat sources, or extreme/abnormal environments (e.g., underwater).
Normal Wear & Tear: Aging of internal fabrics and foam; cosmetic changes to external components or visors (scratches, scuffs, etc.); or damage caused by sitting on or compressing the helmet.
UV Exposure: Damage or color fading caused by abnormal or prolonged exposure to UV rays, particularly on decorative trim.
Hand-Assembly Characteristics: As our helmets are meticulously hand-assembled, minor variations in reflections, finish, or paint do not constitute quality defects and are not covered.
Labeling: Products where serial numbers or identification tags have been altered, defaced, or removed.
Surface Alterations: Removal or modification of original stickers or coatings, including paint damage resulting from the application or removal of stickers by the user.
Incompatible Parts: Damage resulting from the use or installation of parts/accessories not compatible with the product’s intended use, or failure to follow product warnings and instructions.
Second-Hand Purchases: Any products not purchased brand-new in original packaging.
Subjective Preferences: Issues related to comfort, fit/size, noise levels, wind whistling, or aerodynamic performance are not considered manufacturing defects.
3. Liability Limitation
Rymic is not liable for damage to persons or property resulting from improper installation, modification, or misuse. If you are unsure about installing or assembling any Rymic product, please consult a motorcycle technician or a professional modifier.
Limitation of Damages: In no event shall Rymic be liable for any special, incidental, or consequential damages arising out of or related to the purchase or use of any Rymic helmet or parts, whether based on contract, tort, statute, or otherwise.
4. Warranty Claim Process
Contact Us: Use the contact form on our website or email support@rymicmoto.com.
Provide Documentation: Include your full name, phone number, shipping address, proof of purchase, and clear photos of the defect.
Authorization: No claim will be processed without prior authorization.
Shipping: If a return is authorized, please pack the helmet securely in its original packaging or a well-padded box.
Note: Replacement of any component during the warranty period does not extend the original warranty duration.
5. Customer Protections
Repair or Replacement: If a covered defect cannot be repaired, Rymic may, at its sole discretion, replace the product with the same model or an equivalent product of equal value.
Remaining Warranty Period: Any repaired or replaced product will continue to be covered only for the remainder of the original warranty period. The warranty period will not restart or be extended due to any repair or replacement.
Shipping Costs: For approved warranty claims, Rymic will cover reasonable standard shipping costs associated with returning the product and delivering a repaired or replacement product. Expedited shipping services requested by the customer are not covered unless otherwise agreed in writing.
Claim Review Time: Rymic will make reasonable efforts to review and respond to warranty claims within 10 business days after receiving all required information and, where applicable, the returned product. Response times may vary depending on the complexity of the claim and shipping transit times.
6. Important Safety Recommendation
This warranty does not affect your statutory rights under applicable national laws. However, please note that for your safety, we strongly recommend replacing your helmet every 5 years of normal use, even if it has not been involved in a crash. Natural aging, environmental exposure, and latent impact stress can compromise the helmet's protective capabilities over time.
Thank you for choosing Rymic. We are committed to helping you ride with confidence.
